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Your Agreement With superace Starts Here

These Terms & Conditions form the binding agreement between you and superace when you open an account and access our lobby, covering everything from account eligibility to withdrawal…

Account Eligibility RulesPayment & Withdrawal TermsTouch 'n Go & GrabPay ConditionsProhibited Conduct ClausesAmendments & Jurisdiction

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What These Terms Cover for You

superace Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on superace, you confirm that you have read, understood and agreed to every clause in these Terms & Conditions. The agreement covers how your account is created, verified and maintained; how funds are deposited via Touch 'n Go, GrabPay, Boost dan FPX;

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how withdrawal requests are processed and verified against your registered identity; and the rules governing fair use of the platform. These terms are governed by the jurisdiction in which superace operates, and your continued use of the platform constitutes ongoing acceptance. Where any clause conflicts with
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local law in your region, the locally applicable law prevails and that clause shall be interpreted accordingly. We reserve the right to amend these terms at any time; amendments take effect from the date of publication at superace.page/terms-conditions/.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If any clause in these Terms & Conditions is unclear, or if you believe a term has been applied incorrectly to your account, our support team is available around the clock.

Live Chat Connect directly with our account and legal team via the live chat widget on superace.page. Available around the clock for clarifications on any specific clause in these Terms & Conditions.

Email Support Send a detailed written query about these Terms & Conditions to our support address. We document every exchange so you have a clear record of any terms clarification or account decision.

Telegram Reach our terms support agent via the official superace Telegram channel. Useful for quick questions about payment conditions, account rules or how a specific clause applies to your situation.

HOW WE HANDLE YOUR AGREEMENT

Six Ways We Keep These Terms Fair

We treat these Terms & Conditions as a living document — updated when regulations shift or our platform changes.

Account Data Handling

Your personal details collected at registration are held securely and used only for account verification, payment processing via Touch 'n Go or GrabPay, and compliance with applicable laws. We do not sell your data to third parties.

Cookie Policy Within Terms

We use session and analytics cookies as described in these terms. You may adjust browser cookie settings at any time, though disabling certain cookies may affect how the lobby and account dashboard function on your device.

Account Security Obligations

Under these Terms & Conditions, you are responsible for keeping your login credentials confidential. If you suspect unauthorised access to your account, contact our support team immediately so we can freeze the account and begin verification.

Data Retention Period

We retain account records, transaction logs for Boost and FPX payments, and identity verification documents for the minimum period required by applicable law. After that period, data is securely deleted unless an active dispute requires retention.

Requesting Term Amendments

If you disagree with an updated clause, you may submit a written objection via email before the amendment date. Where your objection cannot be accommodated under applicable law, we will explain the reasons clearly and in plain language.

Dispute Resolution Contact

Disputes arising from these Terms & Conditions should first be raised with our support team. If unresolved after seven days, you may escalate in writing to our compliance contact address listed at the bottom of superace.page.

Answers to Common Terms & Conditions Questions

The following questions address the clauses our account holders ask about most frequently. Each answer reflects the current version of the Terms & Conditions published at superace.page/terms-conditions/ and is written in plain language so you can understand your rights and obligations without legal jargon.

These terms take effect the moment you complete account registration on superace. By proceeding past the registration confirmation screen, you acknowledge that you have read and agreed to every clause in the current published version.

We publish updates directly at superace.page/terms-conditions/ with a visible revision date. For material changes, we also send a notification to the email address linked to your account at least 72 hours before the amended terms take effect.

The core account terms apply equally to all payment methods. However, specific processing timelines and transaction limits for Touch 'n Go, GrabPay, Boost dan FPX are each described in the Payment Conditions section of the full terms document.

Yes. We may suspend or close an account if we detect a breach of the prohibited conduct clauses, identity verification failure, or activity inconsistent with fair use. We will notify you by email and explain the grounds for any suspension.

Under these Terms & Conditions, you may request a copy of the personal data we hold on you at any time by contacting support via email. We will provide the relevant records within 14 calendar days of receiving your written request.

These Terms & Conditions are governed by the laws of the jurisdiction in which superace is licensed to operate. Where local Malaysian law applies to your situation, those provisions will take precedence in line with the jurisdiction clause in the full terms.

Start by contacting our support team in writing via email with full details of the decision you are disputing. If the matter remains unresolved after seven business days, escalate in writing to our compliance address listed at the foot of superace.page.

Your Agreement With superace Starts Here

Reach Us About Any Terms Question

Six Ways We Keep These Terms Fair

Account Data Handling

Cookie Policy Within Terms

Account Security Obligations

Data Retention Period

Requesting Term Amendments

Dispute Resolution Contact

Answers to Common Terms & Conditions Questions

01 When do these Terms & Conditions come into effect for my account?

02 How will I be informed if the Terms & Conditions are updated?

03 Do the Terms & Conditions apply differently to Touch 'n Go versus FPX deposits?

04 Can my account be suspended under these terms, and for what reasons?

05 What rights do I have to request a copy of my account data?

06 Which jurisdiction's law governs disputes arising from these terms?

07 How do I formally dispute a decision made under these Terms & Conditions?

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