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How superace Handles Your Personal Data

This Privacy Policy explains what personal data superace collects when you open an account or use our platform, how we use that data, and the choices you have…

Data collected only as neededStored on secured serversNo sale of personal dataMalaysian law appliesYou control your data
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superace How superace Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have questions about this Privacy Policy, want to request a copy of your data, or need to correct any record we hold, our privacy team is here to help.

Live Chat Start a chat session directly inside your account dashboard. A privacy-trained agent can handle data access requests, correction requests and deletion enquiries during operating hours.
Email Support Send your written data request to our privacy email address. Include your registered email and account number so we can locate your record and respond accurately within seven calendar days.
Telegram Channel Connect with our support team on Telegram for quicker back-and-forth on privacy queries. Useful for Malaysian account holders in George Town or anywhere else who prefer messaging over email.
DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Security is not a single setting — it is a set of consistent practices applied across every layer of your account.

Encrypted Data Storage

All personal data is stored using AES-256 encryption at rest. Payment tokens from Touch 'n Go, GrabPay, Boost dan FPX are hashed and never stored in plain text on our servers.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser at any time without losing account access.

Access Controls

Only staff with a specific operational need can access your personal data. Access is logged, audited quarterly, and revoked immediately when a staff role changes or ends.

Retention Periods

We keep your account data for as long as your account remains active, plus any period required by Malaysian financial regulations. Once that period ends and you request deletion, we purge the record fully.

Data Correction Rights

You have the right to review and correct any personal data we hold. Submit a correction request through live chat or email and we will update the record within seven calendar days of verification.

Third-Party Sharing Policy

We share data with payment processors like Touch 'n Go and GrabPay solely to complete your transaction. We do not sell, rent or trade your personal data with advertisers or unrelated third parties.

Your Privacy Policy Questions, Answered

The questions below cover the most common privacy concerns raised by account holders in Malaysia. If your question is not listed here, reach out to our privacy team directly through live chat or email and we will respond with a clear, specific answer.

We collect your name, email address, phone number and the payment reference tokens associated with Touch 'n Go, GrabPay, Boost dan FPX. We also log device and session data to keep your account secure from unauthorised access.

No. We share your data only with payment processors — such as Touch 'n Go, GrabPay and Boost — strictly to complete your transactions. Your data is never sold, rented or traded to advertisers or unrelated companies.

We retain your data for as long as your account is active and for any additional period required under Malaysian financial law. Once both conditions are met and you formally request deletion, we purge all records within 30 days.

Submit a data access request via live chat, email or our Telegram channel. Include your registered email and account number. We will compile and send your data summary within seven calendar days of verifying your identity.

Yes. You have the right to request correction or deletion of any record we hold. Send your request through email or live chat; we aim to complete corrections within seven days and deletions within 30 days of verification.

We use session cookies for login continuity and analytics cookies to improve the platform. You can disable non-essential cookies in your browser settings at any time. Disabling them will not prevent you from accessing your account.

This policy applies to all accounts where access is permitted under local Malaysian law. Where eligibility depends on regional regulations, the same data-handling standards described here still apply to any data we hold for you.

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